1. Introduction and Company Information
This Privacy Policy explains how Maple Language Academy Inc. (“Maple Language Academy Inc.”, “we”, “us”, or “our”) collects, uses, discloses, stores, and protects personal information in connection with our French-learning services, including online and in-person classes, assessments, communications, website interactions, registration processes, and related administrative activities.
We are committed to protecting personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, provincial privacy laws and other relevant legal requirements.
Company: Maple Language Academy Inc.
Address: 245 St. George Street, Suite 302, Toronto, ON M5R 2L8, Canada
Email: [email protected]
Phone: +1 (416) 782-5941
2. Data Collection and Processing
We collect personal information that is necessary for operating our French-learning business and providing our services. Depending on your interaction with us, we may collect the following categories of personal information:
- Identification and contact information: name, email address, telephone number, mailing address, billing address, emergency contact information.
- Account and registration information: login credentials, class enrolment details, attendance records, program preferences, skill level, learning goals, and communication preferences.
- Payment and transaction information: payment status, invoice records, and limited billing details processed through payment service providers. We generally do not store full payment card details directly unless expressly disclosed at the point of collection.
- Educational and performance information: assessment results, progress notes, homework submissions, feedback, class participation records, and related learning records.
- Technical and usage information: IP address, browser type, device information, operating system, pages visited, time spent on our website, cookies, and similar technologies.
- Communications: messages sent to us by email, contact forms, phone, or other support channels.
- Special or sensitive information: in limited circumstances, we may collect information such as age, learning accommodations, or health-related information where reasonably necessary for class placement, safety, accessibility, or lawful administration, and only with appropriate consent or as otherwise permitted by law.
We collect personal information directly from you where possible. We may also receive information from parents or guardians, referral partners, educational service providers, payment processors, analytics providers, and other third parties, where permitted by law.
We process personal information using both electronic and manual methods, and we take reasonable steps to ensure that the information is used only for identified purposes.
3. Purpose of Data Processing
We use personal information for the following purposes:
- to register students and administer our French-learning programs;
- to assess language level, place students in appropriate classes, and tailor instruction;
- to provide lessons, tutoring, curriculum support, and related educational services;
- to communicate with students, parents, guardians, and clients about scheduling, attendance, progress, payments, policies, and service updates;
- to process payments, refunds, billing, and account management;
- to manage our website, online platforms, and learning tools;
- to improve our programs, instructional methods, customer service, and operational efficiency;
- to maintain security, prevent fraud, and protect our systems, staff, and users;
- to comply with legal, regulatory, tax, accounting, and recordkeeping obligations;
- to enforce our terms, policies, and contractual arrangements;
- to send administrative notices and, where permitted, marketing communications;
- to respond to inquiries, complaints, and requests; and
- for any other purpose to which you consent or that is otherwise permitted or required by law.
4. Legal Basis for Processing
Canadian privacy laws generally require us to identify and limit the purposes for which personal information is collected, used, and disclosed, and to obtain meaningful consent except where an exception applies. We process personal information on the following bases, as applicable:
- Consent: where you have given express or implied consent for specific purposes, such as enrolment, communications, marketing, or use of certain website tools.
- Contractual necessity: where processing is necessary to provide requested services, manage registration, or fulfill our obligations to you.
- Legitimate business purposes: where processing is reasonably necessary for operating our business, improving services, ensuring security, or managing risk, and where such processing is permitted under applicable law.
- Legal and regulatory compliance: where processing is necessary to comply with applicable laws, court orders, tax rules, accounting requirements, or lawful requests from public authorities.
- Protection of interests: where processing is necessary to protect the rights, safety, and property of Maple Language Academy Inc., our users, staff, or others.
Where required by law, we will obtain your consent before collecting, using, or disclosing personal information for purposes not already identified to you. You may withdraw consent at any time, subject to legal or contractual restrictions and reasonable notice.
5. Data Sharing and Third Parties
We do not sell personal information. We may disclose personal information to third parties only as reasonably necessary for the purposes described in this Privacy Policy and in accordance with applicable law. These third parties may include:
- Service providers: hosting providers, software vendors, learning management platforms, customer relationship management tools, email and messaging providers, analytics providers, and IT support providers.
- Payment processors and financial institutions: for billing, payment processing, chargeback handling, and fraud prevention.
- Professional advisors: lawyers, accountants, auditors, insurers, and similar advisors assisting with legal, financial, compliance, or business matters.
- Educational and administrative partners: where necessary to coordinate classes, assessments, or educational services.
- Government authorities and law enforcement: where required or permitted by law, regulation, subpoena, warrant, court order, or other lawful request.
- Business transaction parties: in connection with a merger, financing, acquisition, sale of assets, restructuring, or similar corporate transaction, subject to appropriate safeguards.
We require third parties that process personal information on our behalf to protect it appropriately and to use it only for the purposes we authorize, subject to applicable contractual and legal obligations.
6. Data Transfer to Third Countries
Some of our service providers may store or process personal information outside Canada, including in the United States or other countries where privacy laws may differ from those in Canada. In such cases, personal information may be subject to lawful access by courts, law enforcement, or national security authorities in those jurisdictions.
Where personal information is transferred outside Canada, we use appropriate contractual, technical, and organizational safeguards designed to protect it, and we take reasonable steps to ensure that it is handled in a manner consistent with this Privacy Policy and applicable law.
By using our services or providing personal information to us, you acknowledge that your information may be transferred, stored, and processed outside your province or outside Canada, subject to the protections described above.
7. Storage Duration
We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, to comply with legal, accounting, tax, or reporting requirements, to resolve disputes, and to enforce our agreements.
Retention periods vary depending on the type of information and the nature of our relationship with you. For example:
- registration, billing, and transactional records may be retained for the period required by law and for business administration;
- student progress records may be retained for the duration of enrolment and a reasonable period thereafter;
- communications and support records may be retained for audit, training, and dispute-resolution purposes;
- website and technical logs may be retained for security, analytics, and operational purposes for a limited time.
When personal information is no longer required, we will securely destroy, delete, anonymize, or de-identify it in accordance with applicable law and our retention practices.
8. User Rights
Subject to applicable law, you may have the following rights regarding your personal information:
- Access: the right to request access to the personal information we hold about you and information about how we use and disclose it.
- Rectification: the right to request correction of inaccurate or incomplete personal information.
- Erasure: the right to request deletion of personal information, subject to legal and contractual limitations.
- Restriction: the right to request limitation of certain processing in specific circumstances.
- Data portability: where applicable, the right to receive certain information in a structured, commonly used, and machine-readable format and/or to request that it be transferred to another organization, where technically feasible and legally permitted.
- Objection: the right to object to certain processing based on our legitimate interests or to object to marketing communications.
To exercise any of these rights, please contact us using the details below. We may need to verify your identity before responding. We will respond within a reasonable time and in accordance with applicable legal requirements.
9. Withdrawal of Consent
Where our processing is based on consent, you may withdraw that consent at any time by contacting us or, where applicable, by using the unsubscribe or preference-management options provided in our communications.
Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal. In some cases, if you withdraw consent, we may no longer be able to provide certain services or features to you, including class enrolment, communications, or access to certain online tools.
10. Right to Complain
If you have concerns about how we handle your personal information, we encourage you to contact us first so that we can address your complaint directly.
You may also have the right to file a complaint with the Office of the Privacy Commissioner of Canada or, where applicable, the appropriate provincial privacy authority if you believe we have not complied with applicable privacy laws.
We will investigate complaints in a timely and appropriate manner and will take reasonable steps to resolve valid concerns.
11. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification. These safeguards may include access controls, encryption where appropriate, secure storage, authentication measures, staff confidentiality obligations, and security monitoring.
While we strive to protect personal information, no method of transmission over the Internet or method of electronic storage is completely secure. As a result, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your own account credentials and for notifying us promptly of any suspected unauthorized access or security issue.
12. Contact Information
If you have any questions, requests, or complaints regarding this Privacy Policy or our handling of personal information, please contact:
Maple Language Academy Inc.
245 St. George Street, Suite 302
Toronto, ON M5R 2L8
Canada
Email: [email protected]
Phone: +1 (416) 782-5941
13. Changes to Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, technologies, or business operations. When we make material changes, we will take reasonable steps to notify you, such as posting the updated policy on our website, providing notice by email, or otherwise informing you as required by law.
The updated Privacy Policy will be effective when posted or on the date stated in the revised version. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.